Privacy policy
Effective Date: 10/18/2023
1. Introduction
Welcome to our privacy policy. We value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, disclose, and safeguard your data, and your choices related to your data. By accessing our services, you consent to the practices described in this policy.
2. Information We Collect
We collect several types of information, including:
2.1. Personal Information:
This includes your name, contact information (such as email address, phone number, and physical address), and date of birth.
2.2. Payment Information:
If you make payments for our products and services, we collect payment information, such as credit card details.
2.3. Usage Information:
We collect data about your interactions with our services, including your visits to our website. This may include your IP address, browser type, operating system, referring URLs, and your activity on our site.
2.4. Health Information (if applicable):
In the context of eye care services, we may collect health-related data concerning your eye health and vision. This information is crucial for providing tailored services.
2.5. Other Information:
We may collect additional information you choose to provide, such as feedback, reviews, or survey responses.
3. How We Use Your Information
We use your information for various purposes, including:
3.1. Providing Services:
We use your data to deliver our services, including scheduling appointments and providing vision care.
3.2. Communication:
We communicate with you for appointment reminders, order updates, and service-related matters.
3.3. Marketing and Promotions:
With your consent, we may use your data to send you marketing communications, promotional offers, and information about our products and services. You can opt out of these communications at any time.
3.4. Inquiries and Support:
We use your data to respond to your inquiries and provide customer support.
3.5. Improving Our Services:
Your data helps us analyze and improve our services, customize your experience, and enhance our website's functionality.
4. Sharing Your Information
4.1. Service Providers:
We engage trusted service providers who assist us in delivering our services. These service providers are bound by contractual obligations to safeguard your data.
4.2. Business Partners:
We collaborate with business partners to provide certain services, and we may share data as required for these partnerships.
4.3. Legal Obligations:
We may disclose your data when required by applicable laws, regulations, or legal proceedings.
5. Your Choices
You have the following choices concerning your data:
5.1. Marketing Communications:
You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails.
5.2. Access and Corrections:
You may request access, correction, or deletion of your personal information. We will respond to your request within a reasonable timeframe.
5.3. Cookie and Tracking Controls:
You can manage cookies and tracking tools through your web browser settings.
6. Security Measures
We employ appropriate security measures to protect your data. However, it is important to note that no data transmission over the internet or any wireless network can be guaranteed to be completely secure.
7. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted with a revised effective date. Please review the policy periodically to stay informed about how we are protecting your data.
8. Contact Information
If you have any questions or concerns about this privacy policy or your data, please contact us at:
9. Data Sources
We collect data from various sources, including:
Information you provide directly to us.
Data collected from our website, including your interactions with our online services.
Data acquired through advertising campaigns, such as Facebook ads.
10. Data Storage
Your data is stored in two separate systems, one on the cloud and another locally.
11. Data Sale
We do not sell your personal information to third parties.
12. Marketing Uses
Your data is used for marketing purposes, including nurture automation, appointment reminders, messaging between our business and clients, email communications, and other forms of customer outreach designed to enhance your experience with us.